Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
Domestic Shipping (United States) We offer standard and expedited shipping options at checkout. Shipping rates are calculated based on order weight and destination. Free shipping may be available on qualifying orders.
International Shipping We ship to select international destinations. International customers are responsible for any applicable duties, taxes, and import fees unless otherwise stated at checkout. Delivery times vary by destination and customs processing.
Estimated Delivery Times
- Standard: 5–7 business days
- Expedited: 2–3 business days
- International: 7–21 business days (varies by country)
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your shipment's progress.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We'll work with you to resolve the issue promptly.
Contact Us For shipping questions, reach out to us at encargohats@gmail.com.